Terms of service

Draft · text last changed 2026-09-23

Draft — not yet in forceThis text has been prepared but not yet reviewed and adopted. It is published so the shape of our terms is visible, not as a binding agreement. Until it is adopted, nothing on this page creates obligations for you or for mkdir beyond what applicable law provides. Questions: support@mkdirhq.com.

1. Who this is between

These terms are between you (the person or organisation that creates a workspace) and mkdir, the operator of Kriyo. The company’s registered name, number and address will be stated here before these terms are adopted.

2. Your workspace

A workspace is created for you with an email address, a password and a company name. You must be able to receive email at that address; some features stay off until it is verified. You are responsible for the people you invite and for the actions taken under your workspace.

Each workspace’s data is held in a database of its own.

3. Plans and charges

No payment card is taken when a workspace is created. Nothing is charged automatically: a paid plan is agreed with you in writing before any charge is made.

Some actions inside the workspace consume credits (for example revealing a contact, or provisioning a domain or mailbox from inside the workspace). The cost is shown before you confirm, and every charge is recorded in a ledger you can read.

4. Sending

You launch every campaign and approve every reply. The service does not send a reply that a person in your workspace has not approved. You are the sender of every message that leaves your mailboxes and you are responsible for its content and its recipients.

You agree to the Sending policy. In particular: unsubscribe requests are honoured and added to your do-not-contact list, and you must not remove them.

5. Your data

The leads, messages, mailboxes, files and knowledge base in your workspace are yours. We process them to run the service for you, as described in the Privacy policy, and for nothing else. We do not use your workspace data to market to your leads or to train models.

You can export your leads and results from the workspace. If a workspace is closed, its database is deleted after a retention period that will be stated here before these terms are adopted.

6. What you must not do

Send to people you have no lawful basis to contact, or contrary to the Sending policy.
Send content that is deceptive, unlawful, or misrepresents who you are.
Attempt to access another workspace’s data, or to bypass a limit or a gate.
Resell the service or present it as your own without a written agreement.

7. Suspension

We may pause sending from a workspace, or suspend it, where we reasonably believe it is being used contrary to these terms or is harming the deliverability of others. We will tell you why and what would resolve it.

8. The service as it is

The service is provided as it is. We do not publish an uptime commitment. Where the service depends on third-party providers (mail infrastructure, data sources, model providers), their availability affects ours. Where a figure has not been measured, the product shows that it has not been measured rather than a guess; we do not warrant the accuracy of any figure beyond that.

To the extent the law allows, our liability to you is limited to the amount you paid for the service in the twelve months before the claim.

9. Changes and law

We may change these terms; the date at the top changes when we do, and material changes will be notified in the workspace. The governing law and venue will be stated here before these terms are adopted.