Product / Infrastructure

The mailbox is the record. Everything else reports to it.

Domains, mailboxes, DNS, warm-up, reputation and placement are tracked per mailbox, not per account, because that is the level at which mail is accepted or refused. Where a figure has not been measured, the screen shows a dash and says why.

What we can vouch for — example data
Sender reputation
91
average of 100, across 6 mailboxes
Warm-up activity
Current
last report 3h ago
Inbox placement
—
never tested on this estate

Three independent signals. Reputation, warm-up and placement come from different checks with different freshness. A green reputation does not vouch for a stale warm-up, and the header no longer says “all healthy” when a mailbox under it is stale.

Per domain, per mailbox

The estate as a table, with the holes left in.

DomainMailboxesReputationWarm-upPlacementSent todayCap
northwind-precast.com39412 daystested8690
northwind-build.com2884 daysnot tested4160
nw-precast.co1—no reportnot tested030

Read the last row. Sent today is a true zero: the log was checked and nothing was sent. Reputation is a dash: no report exists. The product keeps those two apart.

Warm-up

A mailbox enters rotation when it is ready, not when the calendar says so.

Warm-up state is refreshed for every workspace on a schedule, and the staleness threshold is derived from that schedule, so slowing the refresh cannot quietly un-break the check.

Ready

Warm-up current, DNS complete. In rotation.

Warming

Building reputation. Not sending campaign mail yet.

Stale

No warm-up report inside the threshold. The domain header stops claiming healthy.

DNS incomplete

One of MX, SPF, DKIM or DMARC is missing or wrong. Held back until it is fixed.

Untested

No placement test has run. Shown as a dash, never as 100%.

What is checked

The checks, and the words they are allowed to use.

DNS gate
MX · SPF · DKIM · DMARC
Per mailbox. A failing gate is an item on Today, with the record that failed.
Send health
“No outbound sends recorded in 26h”
An observation, never a diagnosis. A quiet weekend is not an outage, and the product will not say it is.
Placement test
Run on demand, per mailbox
The result is dated. An old result is shown as old.
Daily cap
Sent today against the cap
Per mailbox, in the workspace’s own sending window and timezone.
Domains and mailboxes
Provision from inside the workspace
Quote first, then an order with a spend ceiling. An order is keyed so a retry cannot buy twice.
Mailbox credentials
Yours to read
A workspace owner can read the password and one-time code for their own mailboxes.

Know which mailbox is holding the estate back.

Bring your own domains or provision from the workspace. Either way the record is the mailbox.